At Emphasis, we know that business writing is something that, worldwide, millions of people struggle with. So we’ve made it our mission to help them. Since we set out in 1998, we’ve helped more than 80,000 people write better documents, email and web content – mainly through the 6,000+ courses that we’ve run for organisations across the globe. Because we are specialists, we can create bespoke in-company courses in any area of written communication, from how to reply to a complaint email through to how to write a bid for a national rail franchise. Our in-house team of experts includes specialists in report writing, preparing speeches for senior executives and writing English for speakers of other languages. Our client list is made up of a huge range of organisations in the public and private sectors. These include government agencies such as Natural England; household names such as M&S, Nestlé, Gillette and RAC; and major accounting and law firms such as EY (Ernst & Young), DLA Piper and Hogan Lovells. We also work with much smaller organisations and help individuals through our regular public courses.