We understand that your job is to support the ever growing, increasingly complex systems that keep your business running and that you have a bunch of monitoring tools from log management to session recorders to support those systems. We know that every day you are given more to look after with no more resource, you are permanently wired in reactive mode waiting for the next incident to occur, that’s your job. We’ve seen the email rules that automatically file alerts into folders never to be seen again, we’ve seen the crucial alert go un-noticed. We’ve seen the monitoring platform costing thousands of $ / month sitting idle in the corner because “we haven’t got around to re configuring since the last release”, or “its to noisy, so we switched it off” and its everybody and it’s getting worse not better. We want to work in an environment where we are only alerted when out customers are being disrupted. We’ve helped businesses leverage their existing monitoring investment and provide clear signals when action needs to be taken. We will never remove the reactive nature of supporting systems and applications, but we can make it easier, calm and focused.