The Citizen Connection specialises in developing strategic and operational initiatives that bring citizens and public bodies together in a sustainable, equitable and mutually beneficial partnership. Delivering excellent Customer Experience is recognised as essential for companies competing in the commercial sector. Increasingly, and with good reason, citizens now expect similar standards and service to be found in the public sector. And yet, both for the service provider and user there are important differences which influence how this is achieved. This is where The Citizen Connection can really help. We are a specialist consultancy but with broad experience in a range of market segments and work with: Public sector service providers Public sector suppliers Citizens or community groups Housing Associations We understand that it’s not people or tech – both are required. But having a great digital and workforce strategy is of no benefit if they are not properly aligned and suffer from departmental silos. In a busy world, tick box exercises are tempting but rarely have much impact and often result in failure or greater cost in the long term. Improving the citizen experience can also bring demonstrable results to employee engagement. Retaining talent is one of the many challenges facing the public sector and creating authentic purpose and value offers a way to create a desirable place to work. Giving citizens a meaningful voice in their services reduces effort and complaints whilst increasing satisfaction. So, everyone wins.