• We align our goals with your goals, so when you succeed, we succeed. • Client-centric service with transparent communication that makes the client feel confident that their IT infrastructure is secure, compliant, and protected based upon client requirements. • IT solutions that are customized to meet the unique needs of each client. Real-time help desk to resolve your issues with U.S.-based phone and chat services. • Proactive, personalized checklist based, IT standards alignment for network systems, security, and software to help minimize and prevent unexpected surprises. • We explain IT solutions in plain English so our clients understand the value of our services, and how the right managed IT support can fuel their company’s success. • Trusted Technology Success Partner that functions as your virtual CIO. Empowers you to focus on your business success rather than worrying about IT issues. • Proactive business contingency testing, including regularly testing your backups. Education to help management and internal teams understand IT processes. • Security Awareness Training to help users be proactive in preventing unexpected security issues. • Fixed price support making IT budgeting easier. • Based on our experience and knowledge, we implement the best IT processes for your business using the optimal tools to ensure those processes execute appropriately. • We help set your company’s IT standards and back-up procedures, which are incorporated into the process.