The world is changing, so are your users, audiences and customers. As organisations grow to meet their users’ needs and the scale of demand, they set up departments, define structures, and the ‘way things work’ becomes the operational norm. New ways-of-doing-things are built on top of existing ways-of-doing-things, and when you’ve discovered that users’ needs have changed again — even more new-ways are added. Quite quickly, the ways-of-doing things become so operationalised, so embedded you lose sight of the bigger picture, the very people you serve, and the products and services you offer them. The gap between what your users want, versus how-you-do-things, is the difference between a thriving organisation or a slowly declining organisation.
 Working with your change. Stardotstar is a problem focussed, user-experience and service design agency. We’re the antidote to the way-things-are-done in your organisation. We make sure we understand your wants, and through research, your users’ needs too. We offer strategic planning, workshops and prototypes to design and build for your customers, users, audiences, visitors, donators, contributors, players and creators. We enable change because there are two types of organisations — those that are constantly changing to meet their users’ needs and those that no longer exist. We’re making what your users need now and finding what they want next.