Gone are the days when customer service requests came only via telephone or email. Today they arrive via Facebook, Twitter, Instagram, chat, Messenger, SMS, etc... and on and on. How can companies keep up? How do you scale and provide service in all the places your customer wants to connect, and execute so that the customer experience feels effortless? Founded by Frankie Saucier, MorningBrooke Digital Consultancy's mission is to help companies communicate seamlessly with their customers online by providing proven strategies and structures. Problems we help solve include: - Current State Assessment: Understand how your company is currently performing in the digital space. Do your customers get transferred or simply asked to call in? Is the experience pleasant or painful? What happens today when they start out chatting and move to Twitter? Are you spending double time and resources for single results? We'll evaluate and let you know - Competitive Analysis: Do you really need to provide support everywhere, or will Facebook or Twitter alone suffice? Do you need to offer support chat? We'll provide a comprehensive look at what your competitors are doing and how you compare. - Strategy Design: We can design an entire social media strategy for you from green field, or we can review and augment existing strategy. - Tech Selection and Implementation: Do you have the right technology in place to support all of your digital channels? Can you transfer customers from Facebook to chat? Do you need to? We'll help ensure the technology you're using is right for your specific business model and customer base.