Millennium Care’s ITIL-driven Services Management approach is singularly focused on improving your support center’s key financial, operational, and customer care metrics. We accomplish this by applying a combination of solid industry best practice understanding and deep, real-world service desk experience to your IT operations. Whether your IT Service Desk strategy requires an in-source or out-source solution, or whether that strategy has not yet been defined, our Consultants will help you meet your business needs with realistic, actionable recommendations. From a specific consulting deliverable to an ongoing strategic role within your IT Service Desk, we can help you: · Align service desk operations to business goals · Identify and implement best practices to deliver highest ROI · Define and implement performance monitoring metrics to drive service level objectives · Implement and integrate knowledge management tools and processes · Optimize your service management process, staffing, and supporting technology · Define a realistic in-source or out-source strategy