First Kontact is an experienced Bilingual Contact Center that provides technology focused call center and BPO services through its Tijuana, Mexico operations centers. Our services portfolio include Collections, Customer Service, Technical Support, Social Media Management, Market Research and 24/7 AI assisted Chat Support. Our proximity to the US Border provides our agents with critical knowledge and understanding of the US geography, culture and lingo required in delivering world class customer service . The Mission of First Kontact Center is to provide a unique, turn key platform, that quickly enables customer service and technical support capabilities, while retaining the spirit and operating philosophies of our clients. (619) 777-6896