The Center for Arbitration and Mediation of the Chamber of Commerce Brazil-Canada (CAM-CCBC) is a pioneer in the administration of Adequate/Appropriate Dispute Resolutions (ADRs). Responsible for a significant portion of the arbitration that takes place in the country involving national and foreign parties, the CAM-CCBC has since 2004 the ISO 9001 quality certification. In order to meet the growing demand, maintaining the pillars of speed, technicity and safety, the CAM-CCBC has maintained throughout its history a continuous work to improve its services. Obtaining ISO 9001 is just one example of this effort and pioneering. It is also important to highlight the importance of maintaining a high quality technical and operational regulation, adapted to the requirements and complexities of proceedings and to national and international trends. In addition, a highly qualified, modern and efficient team makes the CAM-CCBC’s service unique. At the same time, the use of best practices available and state-of-the-art technological resources ensure the administration of transparent and speedy proceedings.