PROJECTS ✓ Business processes optimization & automatization ✓ ITIL & ISO standards implementation ✓ CRM implementation ✓ Project management ✓ Preparation of the corresponding documentation (policies, processes, procedures etc) ✓ Preparation of the technical documentation (BFR creation) ✓ Software research & implementation ✓ Contact Centre setup & optimisation ✓ Management Dashboards, interactive report tools creation etc. TRAININGS Staff management ▪Manager’s Effective Interaction with Employees ▪ Team building Training ▪ Staff Motivation Skills Managerial skills (12 modules) Communication skills ▪ Effective Interpersonal Communication ▪ Managing Without Conflicts ▪ How to Recognize and Resist Manipulative Behavior at Work ▪ How to Convey Information to Audience and Convince People ▪ Effective Negotiation Skills Personal effectiveness ▪ Time Management Skills ▪ Do you like to write reports? ▪ Decision Making Skills ▪ Enhancing Personal and Professional Effectiveness of Administrative Staff Marketing, sales, service ▪ Account Management ▪ Sales Increase through Effective Customer Service ▪ Telemarketing Skills