Founded in 1999, B-Connected is a contact center active in Belgium led by a motivated team of deeply-skilled talent. Having gained experience by working in multiple call centers over the years, the team at B-Connected established three core principles: “Yes we can” – “Yes we want to”– “Yes we want to do and achieve more” to build a new kind of Contact Center. From the beginning, the BC vision was to embed its values in a company that creates a familial, dynamic, and entrepreneurial work environment where employees arrive each day with a smile. A healthy ambition and passion, a future-based perspective, a customer-oriented approach and investments in technological progress are key factors that lead to sustainable growth and success. Furthermore, B-Connected maintains a customer-centric focus by recognizing customer needs and selecting the most suitable solution to create a true partnership. Throughout the organization, B- Connected nurtures four values and inspires employees to do the same: human connection, customer relationship, efficiency and evolution. B-Connected has a multi-dimensional customer base including partnerships with telecommunication providers, financial institutions, entities in the energy sector, printing press corporations, information technology and governmental institutions.