Helping companies to prioritize and re-align their scarce resources by quantifying the impact of each operational KPI on the business’s financial performance and customer loyalty, allowing them to focus on what matters the most. In order to make customers satisfied and loyal, one must know what matters to them the most. The traditional methods such as surveys, though useful, are slow and provide incomplete and biased data due to low response rates. In contrast, our solution takes already existing data of your daily operations and builds a machine learning model to calculate the following in real-time for the whole customer base, each segment or an individual customer: 1. How each customer touchpoint impacts retention and future revenue 2. The most important improvement areas and their revenue impact 3. Which customer-centric KPIs to track and what are optimal target values 4. Which customers are likely to leave due to the service they have received and why 5. The overall revenue at risk The benefits to you: • Full transparency of where you need to improve your performance to boost your numbers • Make decisions based on solid understanding of revenue impact • Unbiased timely coverage of 100% customers cost efficiently • Save internal resources and time with a proven commercial solution