Handmarc helps mid-sized companies generate the best value from their IT’s internal and external suppliers. We solve problems for organizations with challenges in vendor management and IT governance by providing expertise and leadership to respond to unplanned events and minimize the disruptive impact they can have on daily operations. Handmarc helps CIOs and business leaders increase their effectiveness in today’s demanding IT environment. We provide services to unlock value in the Vendor Management and IT process areas: [_] Software Licensing Services ... ... to address challenges around software publishers and cloud providers – o Responding to a software compliance audit o Performing a true-up o Analyzing the costs of subscription models [_] Software Contracts Services ... ... that provide negotiation support for agreements with software publishers and cloud providers – o Negotiating a new enterprise license agreement or renewal o Negotiating a cloud contract (SaaS, PaaS, etc.) while accounting for cloud-specific risk factors o Advising on IT Managed Services agreements o Assessing supplier risk and mitigation options [_] IT Managed Services Support ... ... focusing on the IT organization's partnership with service providers – o Managing service transition o Refining performance management metrics o Improving service delivery through better governance, scorecards, and service design innovation [_] IT Process Improvement Services ... ... to improve IT outcomes – the way IT "gets done" – o Establishing Project Portfolio Management (PPM) o Improving governance structures o Assessing the maturity of your SAM processes (SAM Assessment) o Conducting an IT process assessment (SWOT)