We've built the Customer & Employee Experience Platform that will change the relationship between your brand and your customers 🚀 Zapio was born from 2 observations: 1. In a retail chain, points of sale don’t have the responsibility of their own Customer Experience (CX). Instead, CX is managed at the HQ level. How can a local team be motivated to give their best if they don’t have a suitable tool to engage, understand and delight their OWN local clientele? CX should always be in the hands of the people that are in contact with the customer. 2. Customer Satisfaction Survey’s are still stuck in the 80s. « Please, take 5 minutes to check boxes and rate on X point-scales. ». Seriously, who wants to answer that? On top of being really un-sexy to the customer, they are poor in content and won’t solve any issue the customer might face. Wanna know more about our Customer & Employee Experience Solution and how we can help you: 1. Increase customer loyalty and create strong local communities? 2. Avoid little issues that can lead to customer churn and bad marketing? 3. Increase your NPS and generate more revenue? 4. Put the customer first and create a customer-obsessed culture within your company? Contact me at [email protected]