Bob Pacanovsky is an entrepreneur, keynote speaker, and trainer. With more than 20 years of business experience to build on, Bob is a master at creating experiences that turn people into loyal customers, employees and brand advocates. This is the Black Tie Experience and now he wants to share it with you and your team! What is the Black Tie Experience? Around the world, the black tie is a symbol of excellence. It indicates power, professionalism, quality and the highest standards in service and experience. As the owner and operator of a successful event and hospitality company, Bob Pacanovsky has spent more than 20 years in an industry that is defined by the black tie, providing a “Black Tie Experience” for clients at more than 7,000 meetings and events, including 25 of the National Induction events for new Pro Football Hall of Fame members! Keynote Speaker and Trainer As a keynote speaker and trainer, Bob uses his two decades of working “in the trenches” to teach companies how to cultivate more loyal and raving fans, help lower employee turnover and improve organization profitability and performance. No matter what industry you’re in, Bob can show you how to apply the Black Tie Experience to motivate and inspire your employees or customers. He will customize and modify his keynote speeches and in-depth trainings specifically for your organization’s needs. Signature Programs Black Tie Customer Experience His most sought-after program, Bob shows companies how customer service is the key to not only retaining customers but turning them into loyal brand ambassadors. Black Tie Leadership Experience This program is perfect for new and future leaders, as well as veterans who may need a refresher. Bob will show attendees how they can become better leaders that will influence and inspire others to succeed. Black Tie Etiquette Experience The power of creating lasting impressions through our actions, behaviors and communications cannot be underestimated. Bob teaches the importance of business etiquette and professionalism when communicating and interacting with others.