We help B2B SaaS Customer Success teams collect customer feedback from where it lands - support tools, email, live chat, etc. From there, CS teams can triage and group feedback to understand their most popular feature requests. They can segment feedback by customer attributes like plan ("features requested by Enterprise customers") or prospect state ("feedback from lost deals"). They can share this feedback with their Product and executive team to drive the development of customer-focused features. Finally, once features are shipped, Customer Success Reps are alerted to quickly close the loop with customers who asked for those features.