CSM has focused on: Extending our culture of self-awareness, which ensures open and honest communication with our staff and customers allowing us to concentrate on quality and mutually desirable outcomes. Technology that helps us understand what is happening with our people and customers to make data driven decisions that achieve results. Redundancy in customer relationship management and jobsite supervision to prevent information silos and build institutional knowledge by reducing the single points of failure that exist within traditional custodial management and staffing models. Team cleaning methodologies providing a greater degree of employee engagement and accountability resulting in employee ownership and recognition of a “job well done.”