AURA WINNER - Best Small Agency 2020 We are customer-centricity specialists. We believe that successful companies are close to their customer. We love commercial and we love customer but most of all we love the sweetspot where value for both lies. We help our clients succeed in a high velocity business environment by building customer into their commercial world – into strategy, decision-making, innovation and culture. Together we create clarity, conviction and customer value. We do this in 3 ways: 1. Customer insight - Equipping businesses with customer understanding 2. Culture - Building customer-centric cultures 3. Strategy - Creating customer inspired strategies for growth. One of our particular strengths is creating opportunities for senior people in businesses to meet their customers face-to-face and find out what's going on out there in 'customer world'. It's a powerful way to engage executives with the reality of the business issues they face and to persuade them to take action to change things for the better. To find out more, contact: Nicola Craig: nicola@customer-closeness.com (07703 502596) or Charlotte Vicary: charlotte@customer-closeness.com (07914 669265) or Anna Eggleton: anna@customer-closeness.com (07500 703368)