Quality Track International (QTI) is the leading provider of mystery call shopping assessments to the hotel industry, evaluating more than 250,000 calls annually for hotels and reservations center clients in 35 countries. QTI has established itself as an industry leader in “staged” mystery shopping and has pioneered industry innovations such as: · Remote Call Monitoring of live calls · PCI compliant recording · Online web delivery · Personal Performance Coaching · Compset Analysis