Implement Business Transformation and Process Improvements to deliver cost effective, efficient and scalable solutions. While savings are important and will be achieved (clients have saved 40%+) having a solution that relieves you from the day to day administrative hassles and will automatically increase/decrease as your business fluctuates is priceless. Visit us at www.blueskysg.com Blue Sky service offerings - BPO Sourcing Advisory – • Identify Business Transformation and Process Improvement opportunities • Identify, introduce and coordinate the selection of Service Delivery Partner(s) - (RFP / RFI process) • Manage the long term relationship between our clients and the Service Delivery Partner(s) via our SDP Management Services SDP (Service Delivery Partner) Management Services – • Serve as the Governance Committee, managing the SDP’s and coordinating performance, goals and objectives of the partnerships • Manage and report all activities of SDP’s including SLAs, key performance indicators and financial results • Coordinate with the client on current and future enterprise initiatives to procure and manage SDP partners • Manage the contracts ensuring optimal performance initiatives are in place including current/up-to-date solutions • Routine evaluation of SDP(s) against the market to monitor current performance processes