Provides a full suite of services to help plan, create, implement, and evaluate ombudsman programs. All services to clients are provided in full compliance with professional ombudsman ethical standards. Website: www.deyosolutions.com SOLUTIONS Needs Assessment - Private consultations about the challenges your institution is facing and how an organizational ombudsman could help. This assessment may involve a range of discussions with senior leaders, board members, and other key stakeholders to explore the feasibility, necessity, potential benefits, and value an ombuds could bring to your organization. Ombuds Program Design - Assistance during the preliminary stages to advise on recruitment strategies, draft foundational documents that outlines roles and responsibilities, prepare outreach briefings and materials, and broad communications and outreach plans. Direct Ad Hoc Ombuds Services - Designed for organizations with limited or targeted needs, we provide professional Ombudsman services on an as-needed basis. These services may include confidential discussions with individuals or climate assessments for work groups. Training - Off-the-shelf conflict resolution training that offers practical tools for addressing problems in a positive and productive way. We also deliver customized, advanced continuing education training for a broad range of Ombuds, alternative dispute resolution, and equal employment opportunity professionals. Annual Reports - We help your Ombuds office develop broad, non-attributable annual reports that describe the office's mission, standards, and activities in a clear, concise and visually appealing way. Program Consultation and Review - By serving as an independent, outside expert, we provide a check-up for your Ombudsman office, including policies, procedures, and practices. Our process involves assessing your program's alignment with it's intended goals and providing informal recommendations for improvements.