SBS Insurance Services is one of the top multi-commodity claims handling businesses in the UK – combining technology and innovative solutions, with real in-house expertise, supported by a UK-wide field force of technical specialists. Our Award Winning service extends across ‘all contents’ – flooring, furniture, jewellery, electricals, and leisure. We believe that our offering is unique in the market place as we are able to offer an unbiased, independent, accurate, fast and fair validation, inspection, repair/ restoration and replacement solution that have no affiliation or reliance with specific replacement channels. Our in-house product experts are fully trained to comply with TCF to ensure that the right and fair outcome is delivered every time be that Repair, Replace, Repudiation or Cash Settlement. We maintain a robust supply chain by utilising a balanced mix of Manufacturers, Distributors, E-Tailers, National Retailers and Independent Specialists. This approach ensures that for each claim we select the most appropriate and cost effective replacement available. Our Counter Fraud unit offer a bespoke technical claims service for claims that trigger client fraud indicators. We are able to deliver a typical current rate of return of £3.85 for every £1 spent. We continue to develop innovative solutions that can significantly reduce both cost and claims life cycle whilst always ensuring policyholder satisfaction which is key in supporting overall customer retention.