We specialize in providing professional 3rd party feedback through mystery shopping services to improve the quality and effectiveness of your sales and customer service. Our services help you to: • Increase sales • Reduce employee turnover • Motivate your employees • Gain increased customer loyalty • Evaluate quality of customer service • Strengthen your competitive positioning • Raise performance standards of your sales and service employees • Provide direction and guidance to sales and service training • Measure progress toward predetermined objectives The core management team of Frank Kneisley – CEO, and Scott Ridgway – President and Sales Manager, have a combined 80-years-plus experience in the Mystery Shop industry. J.M. Ridgway provides a complete service for our client. From initial sales consultation to the delivery of reporting, we assist you every step of the way. We take pride in servicing our clients needs before, during and after an agreement has been reached.