Publicis Solutions is a Contact Centre Service Provider and Customer Touchpoint Solutions Provider to the Australian market. We work with clients to develop the best possible solutions for responding to, and capitalising on, customer service enquires. This includes: - the provision of contact centre agents and training - technical and operational consulting for customising technical solutions to client needs - administration of back office functions including database management and automated document processing - social media monitoring for responding to customer service requests - data mining for more refined targeting of marketing offers - 15 years of experience managing customer relationship programs for iconic Australian brands Publicis Solutions is already providing excellent customer service for more than 9 million of our client's customer accounts and manages over 40,000 of our client's relationships with other businesses.