At Publica we put our customers first. We provide excellent service to our local communities, the councils and clients we support and our colleagues. Our aim is to have a reputation for service that is second to none. We’re owned by the councils and not shareholders, so we know our priorities and have strong values. At Publica we put people and our communities in Gloucestershire and Oxfordshire at the centre of everything we do. Importantly we have the freedom to do things differently. We combine the knowledge, experience and skills of people from across four councils to innovate, modernise and become more flexible in how we deliver services. We know the world we all live and work in has changed and local services need to change too. Our values •AUTHENTIC - doing the right thing for our customers, our organisation and each other •MODERN - constantly looking to find ways to innovate and do things smarter •FLEXIBLE - adapting how and what we do to meet the demands placed on us •THOUGHTFUL - taking pride in delivering a great service, taking time to understand and care about our customers and their needs.