 We are a US based company, if anything goes wrong, you don't have to worry about dealing with a foreign company in China. You can work with confidence that we are here for you.  Since we are a US company, we ensure all materials used comply with US federal regulatory mandates, to protect you, and to protect our business. That is why we only use internationally recognized brand names.  Another advantage for you is the better communication experience you will have with us: you can talk to us anytime. We hear all of your concerns and take your recommendations seriously.  To avoid the uncertainty of China's customs, your shipments will be sent to our Hong Kong head office: where consistency is the name of the game.  We work 24/7, that means that we turn your work around in just 7 calendar days from the day you ship to the day you receive.  For Chinese holidays, we only close 1 day - this means you will experience nominal disruption to your normal shipping schedules; if any.  Unlike others, we do not promise the lowest price. We promise consistency, reliability and proficiency at the best price in the industry.  Your success is our success, therefore, we partner with you to help you prosper. We are not only interested in receiving cases from you - we also want you to grow by providing you recommendations on how you may best operate your lab based on best practices.  We are dental lab professionals. We understand your challenges and how hard you work.  If you are not satisfied with our product and services, we will gladly refund you your money. No money lost but a new relationship gained.