VoC Platform for Improved NPS® ConSurve is an omni-channel Voice of Customer(VoC) platform that helps you track, measure & improve Customer Experience in Real Time through a proprietary single metric of weighted NPS® score(Net Promoter Score). The NPS score is a proxy for the customer loyalty and by improving NPS we can increase customer retention leading to increase in customer satisfaction and sales. This single metric is generated using proprietary algorithms from different channels(web & mobile surveys, social media and retail audits). Also this single NPS® score is richer and more meaningful than the one generated presently from offline/web surveys . A simple single metric is easier to track and take corrective marketing actions based on the notifications generated by the system due to any drastic change in the metric. We have also seamlessly integrated predictive and forecasting modeling using machine learning in our solution to further add value to the consumer insights.