Futurelab is a consultancy agency for strategic development of customer experience. Our mission is to help companies to succeed in the era of the customer by making the customer experience the most important competitive advantage. We believe that making change requires new know-how in all aspects of business, ranging from a strategic level to individual employees and customer encounters. We aim to increase the knowledge of the entire organisation both through strategic development and expertise development of individuals. We offer a variety of change projects to bring customer experience to a new level through development of strategy, leadership, encounters, measurement, and corporate culture.