I3PI® helps physician practices gain a competitive advantage in dramatically improving patient satisfaction, avoiding unnecessary costs, and delivering better care by collecting unique data based on directly observed care. We employ unannounced standardized patients who systematically report on all aspects of the health care experience. In our simulated visits, a trained actor presents with a clinical problem typical of patients seen in your practice, and collects data from their interactions with every member of your staff. Using our proprietary I3PI® Workflow software, we combine checklists, audio recordings and provider generated medical records to analyze billing compliance, documentation accuracy, customer service, and quality of care. Our actors are like “mystery shoppers” with special expertise and tools to evaluate healthcare. The simulated visit is an extraordinarily effective modality for healthcare practices to improve reimbursement, reduce liability, understand patients’ healthcare experiences, and motivate staff – all without interfering with the care or privacy of your patients.