Your Customer. Their Experiences. Powerful Data. Market Viewpoint, LLC is an international market research firm providing expertise in professional mystery shopping and customer experience strategies. Market Viewpoint assists clients in customer retention and creating loyal customers through management and assessment of the customer experience. A leader in the mystery shopping field, Market Viewpoint' services include mystery shops, customer experience evaluations, audits, competitive positioning studies, customer surveys, employee surveys, and a wide range of training and development programs. Industries served by Market Viewpoint include retail, restaurants, hospitality, real estate, entertainment, child care, senior housing, banking and finance, food services, health and wellness, professional services and others. Market Viewpoint's clients depend on our unbiased, professional approach to assessing their customer experience at every touch point, including the web, telephone, and in-person visits. Market Viewpoint provides mystery shopping for firms of any size. We assist the store owner who wants to see how her business is run when she is not on site, to multiple location owners, franchise companies, and chain store organizations. Market Viewpoint - Helping you see your business through your customer's eyes.