Operating for over a decade we assist our clients around the world by ensuring their customer delivery meets all needs and brand alignment. We do this by providing cost effective outsourced QA services coupled with a full suite of reports that meet every single need. Our QA results automatically pull into an on-line coaching tool improving information flow within your call centre, increasing efficiencies and removal of any 'grey areas' for customer delivery improvement. With a proven business model, we help companies have complete objectivity in their customer delivery measurement together with provision of value by using our decades of call centre expertise to improve your internal call centres. For more information, visit www.byc-aqua.com or email: Jackie@byc-aqua.com