Since 1984, Dawn Ringrose has consulted to management in areas that positively contribute to organizational performance. Dawn specializes in strategic and business planning, marketing, and implementing organizational excellence frameworks. In addition to her consulting experience, Dawn has the following academic credentials: Bachelor of Science, Masters of Business Administration, Fellow Certified Management Consultant, Registered ISO 9000 Specialist, Assessor of Quality Systems, Certified Seminar Leader, Certified Excellence Professional, and Certified Organizational Excellence Specialist. She recently authored a publication entitled the Organizational Excellence Framework. The publication consolidates the principles and best management practices from leading global excellence frameworks and provides detailed implementation guidelines for the practitioner (www.organizationalexcellencespecialists.ca).