MSM Group - Marketing, Service & Management As an expert for the improvement of quality and performance at the point of sale, MSM is the largest owner-managed service provider for mystery shopping and follow-up-measures within the german-speaking realm. The enterprise was founded in 1990 and by now about 140 employees are part of our company. The staff team consists of experts such as market researchers, psychologists, marketing specialists, and trainers. Additionally to this, MSM has over 400,000 mystery shopper throughout the world with over 186,000 operations yearly. The MSM Group operates the branches MSM Germany, MSM Austria and MSM Asia. From the offices in Germany (Münster), Austria (Wiener Neustadt) and the People's Republic of China (Tianjin and Shanghai) the MSM Group is active world-wide. Moreover, renowned medium and small-scale enterprises, as well as international conglomerates out of the top 500 of the global economy, count amongst long-standing MSM clients. Mystery Shopping - What do your customers perceive? MSM Mystery Shopping makes it possible for you to get the customer's perspective. In an anonymous Mystery Shopping, a shopping situation is tracked and evaluated. In this manner, we establish the best starting position for you to effectively and sustainably optimize service quality and customer focus. With the largest pool of pan-European workshop trained mystery shoppers and specially developed software which offers you a comfortable insight into current results at any time, we are the ideal partner for you. We develop firm-specific project designs exclusively. Our programs are attuned to your needs and objectives, and we counsel you regarding appropriate Follow-Up-Measures. We smooth the individual and, thus, efficient, way to successful marketing optimization - everything deriving from one source! We can also be of assistance to you. Please contact us: MSM Germany - Marketing, Service & Management GmbH An der Alten Ziegelei 32 48157 Münster
 Fon: +49(0)251 - 1 42 35 - 0 Fax: +49(0)251 - 1 42 35 - 29 info@msm-group.com www.msm-group.com Impressum: http://www.msm-group.com/de/footer-navigation/impressum.html