We find the hidden opportunities in your customers’ complaints. The PositivityTech® intelligent platform combines human insights and advanced technology to uncover and enable the strategic growth opportunities hidden in customer complaints. The PositivityTech platform invigorates organizations so that they view complaints as a critical source of information that powers success, rather than a drain on resources. The PositivityTech platform helps financial institutions flip the script on customer complaints. Negative input can have positive impact, and be a business asset and catalyst. The PositivityTech platform helps financial institutions: • Assure strategic growth goals through deeper, proactive customer listening. • Sustain and improve regulatory relationships by enhancing complaint management practices. • Improve the customer experience by proactively uncovering and resolving customer frustrations. • Anticipate the financial impact of customer complaints from multiple perspectives. The PositivityTech platform keeps our data management and cloud layers separate to ensure autonomy, flexibility, security, and best-in-class expertise. The PositivityTech platform is powered by Tal Solutions® LLC, a New York-based advisory and management consulting firm, serving a broad range of clients in the financial services industry – start-ups, c-suite partners and complex global organizations. Created to meet the needs of growing businesses, the PositivityTech platform ensures high-performance, security, and scalability.