Net Surfing is a software house founded in 1995 in Ivrea, Italy by a group of professionals from Olivetti’s Research and Development department. Its main aim is to merge the “cultures” of research and technology. It has a multidisciplinary team of specialists in innovation, interaction design and software engineering and half of its personnel holds a PhD or is a PhD student - this ensures a qualified, motivated staff and a constant interest in research. In fact it reaches its targets by staying on top of new business models and web development. Specific competence in Enterprise Asset management and maintenance engineering. Participating in European research and feasibility projects is a priority for the company in order to maintain its state of the art knowledge and its interest in transferring research results into its systems of workflow management, virtual catalogues, content management; customer relationship management, customer behaviour tracking. Net Surfing budget dedicates around the 15% of the turnover to R&D.