A Voice for service Industry Worker Everywhere A Case for Human-to-Human Service and Civility Thank you for stopping by. I started this site after networking with several people who recommended that I create a platform to launch my first book. The mission of the blog and book is to engage people in a dialogue that will result in more respect for service industry workers and greater civility among human beings. This blog will be the first of several platforms designed to spread the core messages of my book: •That the customer has almost as much to do with the success of every customer service interaction as the service worker. •That the customer, especially the abusive customer, is often dead wrong. •That all of us are responsible for serving each other with mutual respect and civility. The idea of writing a book has been stirring in me for more than 25 years. I finally got serious about the idea in 2006. There is a lot of organization and work involved in writing a book, but working on this project has been more of a passionate obsession than work. This blog will serve as a vehicle for ordinary people to to communicate what it’s like to serve customers and to do the work that servers do. There are things that servers would like to say to their customers but can’t. Here, their voices will be heard without fear of retribution.