SmartFlow Software transforms real world processes involving complex analysis, subtle judgements, creative problem solving, and personalised customer care. Maximise IT Solutions provide professional IT services including application development and application maintenance services (AMS). SmartFlow Factory rapidly delivers expert configured automation solutions, assembled from prebuilt components for economy of scale. The SmartFlow Platform is a Maximise IT Solutions application, which won the Queen’s Award for Enterprise: Innovation. SmartFlow uses innovative technology to make it easy to: Rapidly automate complex processes Improve decision making Seamlessly connect people, processes, and technology. SmartFlow is best suited for digital transformation of complex processes. It is usually selected for processes that involve multiple human touchpoints and complex decisions that need to be made.   SmartFlow drives each step of the process, automating tasks when advantageous and supporting humans with the tasks that they do best (e.g. providing caring customer service or dealing with unexpected circumstances). Use cases include:  Customer onboarding Complaints and redress Lending and loan collections Mortgage origination Insurance claims handling Insurance brokerage Subject access request processing