WoW Customer Experience Group Is a passionate and dedicated agency helping our clients build brand loyalty and profits by creating WoW Moments for their customers and patients. Who Is WoW? WoW is a St. Louis based agency that provides consulting, speaking, workshops and training curriculum/delivery on the subject of Voice of the Customer/Patient & Voice of the Employee. Our expertise is in identifying gaps and helping businesses implement new strategies to enhance customer engagement and customer experience. Our methodology is relevant to all industries, with a focus on retail, healthcare and hospitality. With a team of experts they provide an array of services including consulting, speakers, workshops and training programs. Check out How to Wow and About Terrie links for our philosophy and experience.