At brand-committed, financial service companies, we enable ambitious leaders to succeed at supporting their customers with a positive customer experience and an improved collection result. We provide both contact center call skill training for collections and customer service, and the critical operational process to align coaching and development to those skills for long-term impact.  We do it through market-leading curriculum of online e-learning (asynchronous), or live (synchronous) workshop sessions, all supported by direct CBS expert staff engagement through mentoring and feedback sessions. With CBS, leaders will define & improve the right ROI results, embed a process designed to sustain culture and process change, and expand it to other areas of their business relative to individual development. And our leaders become great coaches and operations leaders in their current roles & in their careers.