Financial Services Ombudsman (FINSOM) is a specialised mediation scheme for conflict management and dispute resolution in commercial and work relations in the Swiss financial sector. FINSOM is recognised by the Federal Department of Finance (FDF) under the Financial Services Act (FinSA), a member of INFO-Network and an affiliate member of FIN-NET. Tax-exempt since 2018, FINSOM is the first public service mediation scheme in the Swiss financial sector. Its governance assures the mediation scheme’s independence from private individuals or interest groups and the public administration. Companies affiliated to FINSOM offer their clients and/or employees the assurance of having access to a competent and impartial person of trust in the event of a conflict or dispute, as an alternative to legal proceedings. FINSOM’s mediation procedure is available in English, French, German and Italian. The procedure is free of charge for clients and employees.