1 Touch is a brand new approach to accident repairs. Our completely redesigned workflow means we can offer 70% of customers a key-to-key service of under 2 days and an average lifecycle of 10 days or less. We repair to the highest standard and guarantee our work for life. REVOLUTIONARY WORKFLOW Traditionally the car passes from stripping, to panel beating, to the paint shop, with bottlenecks and delays along the way: With 1 Touch most repairs are carried out by one technician in one booth, saving time and enabling our expert technicians take ownership and pride in their craftsmanship. QUALITY PEOPLE, QUALITY SERVICE The quality of our repairs and service is paramount, so we invest heavily in the training and professional development of our staff and generously reward them for their vital part in our success. CUSTOMER ADVANTAGE We use technology to deliver fantastic, customer-centric service. No waiting in for collection or an estimator, customers simply upload pictures via our web site and drop the car off when it suits them. REPAIR NOT REPLACE Removing panels can compromise the structural integrity of a vehicle so we repair rather than replace. We don't waste money and environmental resources on unnecessary parts - and by repair we mean as good as new and guaranteed for life. WARM AND FRIENDLY WELCOME Every customer has a single point of contact to take responsibility for progressing their repair and keep them updated. We also offer a ‘while you wait’ repair service with complimentary tea or coffee and Wi-Fi. SERVICING THE INSURANCE INDUSTRY We provide excellent service to our partners in the motor insurance industry, offering warm handovers, industry-leading key-to-key times, economical repairs and the same seamless customer service for sub-excess repairs. The convenience and simplicity of the 1 Touch experience enables them to achieve the financial results, customer satisfaction and renewal rates that keep them ahead of their competitors.