UVteam (your virtual team) is a Colombian BPO Omnichannel Contact Center located in Bogotá. We have been providing bilingual services for more than three years now for companies in California and locally. At UVteam we combine human agents that can provide high-quality service in English, Spanish, or both and high-tech software that is set up to provide world-class interactions and service over the phone, chat, email, SMS, and social media among others including Chatbots, Voicebots, automation, API integrations, and artificial intelligence. We partner with growing enterprises all around the world to help them focus on their core business duties and reduce their costs by delegating on us transactional processes such as Customer Service, Telemarketing, Tech Support, Collection Efforts, Leads management, Reporting, outbound sales, and, surveys among many other back-office activities. Our experience has demonstrated that we provide world-class customer service and excellent back-office support to the point that we become a valuable extension of our partner's team.