Who we are ISR is a premier developer and provider of full service, Expert Systems, Integrated Knowledge Management Solutions (KMS) for forward thinking companies that desire a competitive advantage. We can successfully manage the most complex KMS, Training & Outsourcing programs. ISR is the sole developer of an Expert System (ANSWER), KMS (Knowledge Management Solutions), Document Control System, and SMART-Procedure software systems. ANSWER is an Expert System support tool for the "Human Performance System" by enabling a higher quality standard to be achieved that is otherwise reserved for only the most highly trained, scarcest resource ... Highly Skilled & Experienced Engineers and Technicians. ANSWER will: Reduce downtime Reduce waste due to ineffective repairs Reduce the drain on your most experienced personnel by replacing the “Hands-On Coaching” Save money associated with repairs while simultaneously improve the quality of repairs. What is ANSWER? ANSWER Itself is a “Middleware Backbone” that provides a security, knowledge-AI (artificial intelligence / experience), corporate internal feedback and accountability, and Dashboards to provide feedback to management and individuals to track and manage performance. Minimizing The “Policing Middle Management” Layer Traditionally the organization would have a management layer (at a bottom line cost of 15 - 25% of revenue) dedicated to the monitoring, tracking, and organizational discipline (accountability) that would monitor and maintain activities to ensure productivity and quality of service; we (at ISR) call this the “Policing Middle Management”. ANSWER replaces most of the redundant organizational “Policing” that is widely accepted as a “Cost of Doing Business”. Minimizing this excess layers not only saves the organization on the bottom line, but also actually increases organizational performance and efficiencies.