Founded in 2005 by Paul David Silva, Demarcc today manages the infrastructure for tens of thousands of agent positions in cities across North America and abroad. Demarcc Solutions is also one of the top predictive dialer expert support organizations in North America. Demarcc continues to grow and develop its depth and breadth of Avaya technology expertise. Demarcc's core services are Avaya Dialer Support, Avaya Voice Portal Development, Professional Services including a unique team-based model of Avaya technology specialists, and customized training solutions for customer care agents, management and Avaya technology staff.