OwnerListens is the best way to communicate with customers in real-time! Customers use the OwnerListens app or SMS number (customized for each business) to send compliments, complaints, questions, and suggestions. Owners and managers can then immediately respond via text or email. All communication is private and anonymous. By enabling direct, private communication in real-time, businesses can salvage revenues, prevent negative reviews and encourage employee excellence. Using messaging for customer service is not only preferred by customers, it's also cheaper for businesses and less error prone than phone calls. Example use cases: Ordering & reservation inquiries Complaint about an employee, product, service or facility In store questions about products or product locations Questions about item availability In store surveys Real time service requests at hotels and resorts