With over 20 years of experience in health and disease management research and practice, Q-Consult specializes in integrating behavior change science into health care interventions that produce outcomes. We take evidence-based models and concepts, adapt them for the healthcare setting, and integrate them where it makes sense. All of our suggested interventions have been tested and proven in a real-world practice. Our services include: Patient Satisfaction Consultation- -Review and recommendations for patient assessments and questionnaires to make them more patient-friendly; -Patient engagement and customer service training for all staff who interact with patients; -Review and recommendations for patient outreach and operating protocols and procedures; -Focus group facilitation for patient representatives with recommendations -Development and facilitation of patient advisory board Comprehensive training and Follow-up activities in Motivational Interviewing- -Onsite MI introductory and advanced workshops -Online interactive eLearning for MI -Feedback reports based on the Motivational Interviewing Competency Assessment (MICA) system. -Telephonic one-on-one skill-building sessions for staff based on real patient sessions. -MI Case Review: a dynamic new service to provide online ongoing training in MI Workforce Training- -Onsite workshops tailored for your staff roles, populations, setting, and assessment tools -Online, self-paced interactive eLearning programs that are tailored for your population, setting and objectives (request a demo) -Follow-up activities that are guaranteed to build a measurable skill-set and proficiency in patient engagement and MI