Early 2000's saw visionaries Shannon Hautot and Mark Calabro make preparations for an unprecedented shift in consumer needs and expectations within the hospitality industry. While many business models were professional and seemingly operating ‘well’, profits were decreasing and the weight of overheads were growing. The same question always remained: “If only there was a way to reduce costs without compromising the quality of service or product.” Feedback from operators was overwhelming; • Recruiting the right people was becoming more challenging, expensive and time consuming than ever before. • The investment spent on training was often redundant due to high levels of attrition within the industry. • “We make too many mistakes when we‘re busy.” THE MODERN CUSTOMER Customers today expect quick, efficient and faultless service, an inability to deliver this can result in instant criticism and consequence to your business. On the flip-side should you be able to fulfil expectation, your business can flourish. Shannon and Mark knew that innovative technology was the future, and here it is. THE SOLUTION Complete 360° front and back end technology, the likes of which hadn’t been seen and is yet to be rivalled. TIM was developed with the vision of creating the best user-friendly and interactive self-service kiosk technology on the market. A world-class self-ordering solution, delivered through its team of client-focused industry experts and state-of-the-art tools. TIM is your digital employee and your brands biggest advocate, designed to improve service, enhance reputation and loyalty, reduce overheads, drive customer engagement and ultimately accelerate growth for your business.