Got people problems? We have performance solutions! We train businesses to shift from people problems to performance results through an integrated focus on leadership development, customer service and sales. With the cultural foundation of a strong leadership team that communicates effectively nothing else will truly work successfully in the customer service arena. Build the right team and the customers will come ... and stay. Why the "Pivot" and why the "10"? To pivot, as in basketball, you need to be ready to move quickly in the game to protect the other players, shoot and win. Having pivot feet makes all of your team members MVPs. And if you can "change on a dime", all the better!