VknowCustomers is the customer feedback software that helps businesses transform the customer experience. The platform helps businesses to reach out to their customers on different Social platforms, collects customer review data from 100+ review sites to surface customer insights that enable brands to listen, comprehend and make data-driven decisions about what their customers truly need or want. Some of the key features of this platform are: • See what customers are saying across all Social sites– good and bad • Monitor your business pages across all social sites in an easy to use platform • Easily see what’s being said about your business online. • Track Responses & Respond in One Click • Monitor where a business is mentioned on social networks. • Highlight the most positive and negative mentions using automated sentiment analysis. • Be proactive and respond to user’s reviews. • Manage negative reviews by using our incident management feature. • Manage social site reviews from a single location.