High consequence scenarios are frequently messy, stressful and confusing, no matter how good the procedures. We rarely train for the stress of the decision making cycle, the stimulus of trauma associated with the real impact of a disaster, the suppression of emotions and the speed of which these life saving decisions are made. This means that even a robust response plan will feel inadequate; until it is compared against the management of a stressful situation without a plan. CAPACITY Building Emergency Management was established in early 2012 by Managing Consultant Russell Boon and has grown into a market leading emergency management services provider. We support large multinational clients, government agencies, leading Australian firms and significant facilities and infrastructure by delivering comprehensive crisis and emergency management practices adapted to our client’s requirements and capabilities.